How do I order Cain wines?
Visit our online wine store to purchase wines that are currently available. To order any allocated wines, you must join our mailing list. In the spring and fall, you will receive an allocation of newly released wines. Occasionally, we offer special reward allocation offers to the active subscribers on our mailing list.

When an allocation period is open, wines will be offered for a specified time only, or until they are sold out. Quantities are limited, and all orders are processed in the order in which they are received.

How will my wine be delivered?
All shipments are carefully packed in insulated containers and are shipped via FedEx 2Day. When choosing your shipping address, please keep in mind that an adult signature is required for delivery. We recommend shipping to a business address. back to top

Shipping Policy:
The goal of our shipping policy is to deliver our wine to you in perfect condition—in the same condition as if you had purchased it at the winery.

Extreme-Weather Shipping Policy:
During summer periods of high heat (temperatures higher than 85 degrees at the origination and/or destination address), or during winter periods of extreme cold (temperatures below 32 degrees at the origination and/or destination address), we will hold your order and monitor the weather daily.

When will I receive my wine?
Weather permitting, your order will be processed and shipped within five business days of receipt of your order. All orders are shipped Monday through Wednesday, so deliveries can be expected Wednesday through Friday; this schedule prevents any possible weekend storage in shipping warehouses. back to top

Will I know when my wine has shipped?
By providing an e-mail address, you will receive notification that your package has shipped. You will also receive a FedEx tracking number. back to top

Why won’t you ship wine to my state?
Due to legal restrictions on the shipment of wine and other alcoholic beverages, Cain is permitted to ship wine directly only to certain states. We follow the recommendations of the California Wine Institute: http://www.wineinstitute.org/. To contact your state legislature about the laws in your state, please visit: http://www.freethegrapes.org/
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What if I need further assistance?
Please contact J.J. McCarthy or Holly Evans-White, Monday through Friday, between 8:30 a.m. and 5:00 p.m. (PST), at (707) 963-1616, or by e-mail Winery@CainFive.com.
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I received my wine shipment and it’s damaged. What do I do?
Cain Vineyard & Winery is not responsible for damage incurred during shipment or from packages left unattended. However, your satisfaction is our top priority. Please call us immediately, and we will do our best to help you resolve the situation in a timely manner. back to top

Is my personal information safe?
We are committed to protecting your privacy. Cain Vineyard & Winery will never sell or share personal information about you with anyone. Any personal information that you provide while you are on our Web site is kept strictly confidential and is solely for our own use. Your payment information is captured with secured server technology. This SSL encryption protects your information and ensures that your credit-card information remains secure. As a matter of practice, Cain does not keep a history of your credit-card number. This is to protect your security and ours. back to top

Where does Cain ship?
In compliance with current state laws, Cain ships* to the following states: California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. *State imposed restrictions and quantity restrictions may apply. Tax collection is required in CA, GA, IL, MI, NC, ND, NE, NV, NY, OH, SC, TN, TX, VA, WA, WI, WV. back to top

Terms and Conditions:
We make no representation as to the legal rights of anyone to ship or import wines into any state outside California. The buyer is solely responsible for shipment of alcoholic beverage products. Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. In placing your order, you represent to us that you are at least 21 years old and that the person to whom you are directing delivery is at least 21 years old. When your alcoholic beverages are delivered, the person receiving delivery may be required to show identification proving that he or she is at least 21 years old. back to top